Support

Continuent Tungsten 24/7 Support is available for our customers with an active Continuent Tungsten subscription. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

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To access support:

  • Access Continuent Support Portal to submit issues as tickets. This will ensure correct customer information, complete details about the issue, and will help our team with resolving your issue.

There are three easy ways to submit a new ticket:

  • Submit a case at support.continuent.com
  • Send an This email address is being protected from spambots. You need JavaScript enabled to view it. with a descriptive subject and some background of the problem.  You may include logs as an attachment for us to review
  • Call our help desk at (866) 998-3642 and open a support case.